Shipping Policy

Welcome to Ora Lagos. We are committed to ensuring your order gets to you safely, efficiently, and in excellent condition. Please review our shipping policy below for important information regarding order processing, delivery timelines, shipping charges, and support.

Order Processing

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email or message containing your delivery details and tracking information (where available).

Please note:

• Orders placed during sales, holidays, or high-volume periods may experience slight processing delays.
• Incorrect or incomplete shipping information provided at checkout may delay order fulfillment.

Shipping Locations

Ora Lagos currently delivers within Nigeria and may offer international shipping to selected countries.

If your location is unavailable at checkout, please contact our support team before placing your order.

Delivery Timelines

Estimated delivery timelines are as follows:

• Lagos: 1–3 business days
• Outside Lagos (Nationwide): 3–7 business days
• International Orders: 7–14 business days (depending on destination and customs processing)

Please note that delivery timelines are estimates and may be affected by factors outside our control, including courier delays, weather conditions, public holidays, customs processing, or unforeseen logistics issues.

Shipping Rates

Shipping fees are calculated based on your order size, weight, and delivery location.

Shipping rates may vary depending on the delivery destination and courier requirements. Applicable shipping charges will be displayed at checkout before payment is completed.

Order Tracking

Tracking information will be provided for eligible shipments once your order has been dispatched.

If you experience delays or are unable to track your package, please contact us and we will assist you promptly.

Failed Deliveries & Incorrect Addresses

Customers are responsible for ensuring that shipping details provided at checkout are accurate and complete.

Ora Lagos will not be responsible for delays or failed deliveries caused by:

• Incorrect delivery addresses
• Unreachable phone numbers
• Failure to receive delivery after multiple attempts

Additional shipping charges may apply for re-delivery requests.

Damaged, Lost, or Missing Orders

We take great care in packaging every order securely. However, if your package arrives damaged, incomplete, or is lost during transit, please contact us within 48 hours of delivery or expected delivery date.

Our Returns & Exchange Policy covers shipping-related issues, including:

• Damaged items
• Missing items
• Incorrect products received
• Orders lost in transit

To help us resolve issues quickly, customers may be asked to provide:

• Order number
• Photos or videos of the package and item(s)
• Proof of delivery (if applicable)

Resolution options may include a replacement, exchange, store credit, or refund where applicable.

Customs, Duties & Taxes (International Orders)

International customers may be subject to customs duties, import taxes, or additional fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in Ora Lagos product or shipping fees unless stated otherwise.

Delivery Delays

While we work with trusted delivery partners, Ora Lagos cannot guarantee delivery dates in cases involving:

• Courier disruptions
• Extreme weather conditions
• Public holidays
• Security or transportation restrictions
• Customs delays for international shipments

We appreciate your patience and understanding in such situations.

Contact Us

For shipping-related inquiries or support regarding your order, please contact Ora Lagos through the official support channels available on oralagos.com.

Thank you for shopping with Ora Lagos. We appreciate your trust and support.