Privacy Policy
At Ora Lagos, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
When you visit our website or place an order, we may collect certain personal information, including:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order history
- Device and browser information
- IP address and website activity
We collect this information to process orders, improve your shopping experience, and communicate effectively with you.
How We Use Your Information
Ora Lagos may use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and delivery updates
- Improve website performance and user experience
- Prevent fraudulent transactions
- Communicate promotions, updates, or marketing offers (where permitted)
We do not sell or rent your personal information to third parties.
Payment Security
All payments made on oralagos.com are processed through secure third-party payment providers.
Ora Lagos does not store your full debit or credit card details on our servers. We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure.
Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and shopping behavior
- Enhance your browsing experience
You may disable cookies through your browser settings; however, some parts of the website may not function properly as a result.
Third-Party Services
We may share necessary customer information with trusted third-party service providers involved in operating our business, including:
- Payment processors
- Delivery and logistics partners
- Marketing and analytics platforms
- Customer support tools
These third parties only receive information necessary to perform their services and are expected to handle your data securely.
Marketing Communications
If you subscribe to our newsletter or promotional updates, Ora Lagos may occasionally send you:
- Product launches
- Promotions and discounts
- Brand updates
- Marketing campaigns
You may unsubscribe from marketing communications at any time through the unsubscribe link included in our emails or by contacting us directly.
Data Retention
We retain customer information only for as long as necessary to:
- Fulfill orders
- Maintain financial and legal records
- Resolve disputes
- Improve customer experience
After this period, your information may be securely deleted or anonymized.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Request details on how your information is used
To make any privacy-related request, please contact us through the official support channels listed on our website.
Children’s Privacy
Ora Lagos does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been submitted, we will take appropriate steps to remove it promptly.
Changes to This Privacy Policy
Ora Lagos reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact Ora Lagos through the official contact channels available on oralagos.com.
Thank you for trusting Ora Lagos. Your privacy and security are important to us.